About Us
  • WHO ARE WE
  • TERMS & CONDITIONS
  • SHIPPING & DELIVERY
  • COMPLAINTS / CONFIDENTIALITY
  • Zahir is an Andalusian company created in 2014 by Chantal, a Belgian who fell in love with Andalusia. Chantal created Zahir because she wanted to collect pieces made with love and authenticity. Located in the heart of southern Andalusia, Zahir can be found in the old town of Vejer de la Frontera, one of the most beautiful “pueblos blancos” in Spain. Each piece at Zahir is carefully selected for their quality and beauty, born through a combined passion of travel and shopping, Zahir is a haven for beauty, style, and design. Chantal chooses to work with small, young or emerging brands who use high quality materials, and, or, work within fair trade conditions, for example, paying their craftswomen fair prices for their time, skill and handwork. With the desire to inspire her customers, Chantal offers a range of home textiles and accessories, selected for their quality in production and design. The textiles from Morocco are made by local artisans, resulting in unique designs with a vintage style; in essence, each item is one of a kind. Moroccan rugs are carefully selected; each piece is handcrafted using traditional methods by local craftsmen and women. Zahir offers a range of beautifully designed clothing; Chantal loves working with different brands to help you create a style as unique as you are, by mixing and matching different pieces, creating different looks for days at the office, nights out, relaxing on the weekend and feeling fabulous on holiday. Her ultimate aim is to bring you quality clothing at a fair price. What’s coming to Zahir in the future? Some new Scandinavian style additions to complement the beautiful collection of boho chic clothing and home accessories.

  • PRODUCTS The products that are on sale at Zahir Store are the same as those that appear on the web. We try to ensure that product pictures are as faithful as possible to reality, in conjunction with attached descriptions. But, please be aware that there could be slight differences in colour between the picture and the product you receive, due to differences in the configuration of computer screens. All the pictures are the property of Zahir Store. If you want to use any of our images on your blog or website, please contact us in writing to request permission with details of your blog and/or website. ORDER The CUSTOMER can place his/her order by the following means: online, by following the procedure set out on the website www.zahirstore.com. To complete his/her order, the CUSTOMER must provide personal data as requested. By placing the order the CUSTOMER implies full and complete acceptance of prices, descriptions of the items on sale and the Terms and Conditions of Sale, as well as any other terms specified in the order itself. Zahir Store shall inform the CUSTOMER, as soon as possible, of any unavailability of ordered items. PRODUCT AVAILABILITY You, the CUSTOMER, accepts that the products offered by Zahir Store in the online store are subject to stock limits. If any of the products are not available once you have placed the order, we will inform you as soon as possible. At that time, you can modify your order or cancel it. PAYMENT All payments will be done through PayPal, an online payment processor, which is secure and trusted internationally. To obtain more information about PayPal, please, go to www.paypal.com Once payment for your goods is confirmed, we will process and dispatch your order. PRICES The prices on our website are shown in Euros (€) for all countries. In accordance with the applicable legislation, any purchases made on our website are subject to Value Added Tax (VAT). Prices will include the applicable tax at any given time. Depending on the country of destination of the shipment, a fixed cost will be added to each order for packaging and shipping. All additional costs will be indicated on the website. The price of the products will be as stipulated on our website at all times, except in the case of obvious error. Although we make every effort to ensure that all prices listed on the pages are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible, giving you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and any amount paid will be reimbursed in full. We are not obligated to provide you the product(s) at an incorrect lower price (even if we have sent you the Delivery Confirmation) if the error in the price is obvious and unmistakable and could reasonably be recognised by you as an incorrect price.

  • SHIPPING & DELIVERY All items are dispatched from Spain to mainland Spain, the Canary, and Balearic islands as well as countries within the European Union. Orders will be delivered to the delivery address provided on the form, so it is important that you pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete. For security reasons, Zahir Store will not send any order to post office boxes or military bases, nor will orders be accepted when it is impossible to identify the order recipient or their address. Delivery costs: Delivery costs vary by destination. Any additional shipping costs are indicated on the website and will be clearly shown at the point of payment. These costs are included in the summary at the end of the purchase process. Delivery problems: You must notify Zahir Store if you have not received your order after more than ten (10) working days. If it is impossible for us to carry out the delivery, a courier service will contact you again to arrange a new delivery date. When you receive your order, you must verify that everything is as requested. If there are any discrepancies or problems with the order, contact Zahir Store through the contact e-mail address info@zahirstore.com and provide us with your personal details, the order number, and a brief outline indicating the discrepancy or problem. We will contact you as soon as possible to resolve the issue. TRANSFER OF RISK AND OWNERSHIP The CUSTOMER takes full ownership of the Zahir Store products from the point of receipt. Liability for the Zahir Store products is transferred to the CUSTOMER as soon as the order is delivered. CUSTOMS AND IMPORT TAXES Every country has their own import laws; you might be required to pay local duties and customs taxes. Import taxes, customs and other related expenses for International orders, are not included in the final purchase price or shipping cost. Zahir Store has no control over these tax policies that vary by country. Please contact your local customs office for more information. The costs generated by duties and customs taxes will be covered by the CUSTOMER.

  • COMPLAINTS We provide only top quality products and your order has been carefully packed before shipping, we make every effort to minimise the risk of damage in delivery. Upon delivery of the products, please make sure everything is complete and undamaged. If you are missing a product or receive a product with a defect, please contact us via email: info@zahirstore.com In the event of problems with the packaging, you must notify the courier service as soon as you receive the order. If you are not satisfied with any of the items received or receive a damaged item due to a manufacturing defect, you can return it or request a replacement within 7 days of the delivery date, provided the item has not been washed or used, and as long as it is in its original packaging and with the original label. To do this, you must send an email to info@zahirstore.com with the details of your order and the reason for return or replacement. Once the data has been checked, you can send the item to be returned. Once the item has been received in our offices and the condition of the item has been verified, the money for the returned item will be refunded in the same method as it was paid. When the item is returned because of a manufacturing defect or because of a mistake in the size / colour / item on our part, return shipping costs will be at our expense. In all other cases, return shipping will be paid by the customer. CONFIDENTIALITY The personal details received at Zahir Store are confidencial and we pledge not to communicate them to any third party. COOKIES On some occasions, this website uses Cookies, i.e. small datafiles created on the user’s computer and which allow the following information to be obtained: (1) Date and time the user last visited the site; (2) Design and content that the user chose during his/her first visit to the website; (3) Securityelements involved in controlling access to restricted areas and (4) Other similar events. The user has the option of preventing the creation of cookies by selecting the appropriate option in their browser program. However, Zahir Store is not responsible for the disabling of cookies impairing the smooth functioning of the website. EVENTS BEYOND OUR CONTROL We shall not be held liable for any non-compliance or delay in compliance of any of the obligations assumed in a Contract, when the cause is due to events that are beyond our reasonable control (“Force Majeure”). Force Majeure includes any act, event, lack of service, omission or accident that is beyond our reasonable control, especially including but not limited to the following: – Strikes, lock-outs or other protest measures. – Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war. – Fire, explosion, storm, flooding, earthquake, sinking, epidemic or any other natural disaster. – Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private. – Inability to use public or private telecommunication systems. – Acts, decrees, legislation, regulations or restrictions by other governments. Our obligation to fulfil any Contract shall be understood to be suspended during the period in which the Force Majeure situation remains in effect, and we shall be granted an extension in the period of time stipulated to fulfil our obligation while such a situation lasts. We will make every effort to bring an end to the Force Majeure situation or to find a solution by any means that enable us to fulfil our obligations under the Contract, despite the situation of Force Majeure. ENTIRE AGREEMENT These Terms and Conditions of Sale constitute the entire agreement between the parties concerned. In the event that one of the clauses of these Terms and Conditions is null and void, this shall not affect the remaining terms and conditions. CONTACT For any question, please, contact us at info@zahirstore.com Thank you for your visit and see you soon!!